About Me
Dedicated IT professional with experience in Remote IT
Support, server and network administration, and cloud
technologies. Proficient in managing Active Directory,
FortiGate firewalls, Microsoft 365 environments.
Commitment to staying current with the latest IT trends.
Seeking challenging opportunities within a professionally
managed organization to continue advancing in the field of
IT.
Work Experience
-
Serve as a primary point of contact for over 60
staff members across 5 offices for IT related.
Provided support over phone, service desk
requests, and emails.
-
Administrating our active directory instance by
creating/updating/disabling AD objects and OU's as
per our business requirements and ensuring our AD
forest is organized and tidied up.
-
Configured NVRs for CCTV systems, ensuring
consistent and accurate recording through regular
checks.
-
Implemented, managed biometric attendance systems
(Hikvision, ZKTeco), issue employee access cards.
-
Managed NEC PABX, including NEC SL2100 and SL9100,
overseeing and configuring IP and digital
telephones.
-
Administered on-site and remote servers to ensure
optimal performance and security.
-
Configured and managed FortiGate firewall,
overseeing VPN, SSL VPN, web filter, and
application filter configurations to ensure
network security and compliance.
-
Implement computer security measures using Sophos
Antivirus administration and Sophos endpoint
protection to enhance system security and protect
against cyber threats.
-
Configured access points, network printers, and
networking devices to ensure an efficient network
infrastructure.
-
Configure and setup new laptops and desktops as
per the needs of the business.
-
Administrating and monitoring on-premise hosts and
VMs that host applications like Controller for
UniFi Switches and access points, ERP
applications, and Card access control system.
-
Managed Microsoft 365 (M365) tenants, new user
creation & setup, license allocation, and
SharePoint administration.
-
Configured, monitored scheduled backup with
Acronis, Veeam, safeguarding data integrity &
enabling effective disaster recovery.
-
Managed and tracked renewals for software
licensing, AMCs, and coordinated with vendors.
-
Served as primary contact for MSPs and AMC
providers, scheduling maintenance. Maintained
network and IT documentations.
-
Implemented Zabbix to monitor server, Fortigate
interface traffic loads, and uptim
-
Built, configured, and managed dedicated servers
for the clients via IPMI, IPMI Viewer.
-
Inventory management within the data center,
remotely accessing unused servers to evaluate
hardware specifications for allocation to new
customers requiring similar configurations.
-
Installed server Operating systems like, CentOS,
Alma Linux, Ubuntu Server, and Windows Server, and
Installed Hypervisor (VMWare ESXi, Proxmox, Xen
Server) using IPMI. Collaborated with on-site
datacenter team on changing faulty hardware on the
servers.
-
Configured hardware RAID using LSI, Adaptec, &
Avago cards. Intel Onboard / Software raid /
OS-level raids (Windows and Linux).
-
Performed disk management functions like disk
partitioning, creating LVMs, mounting file
systems, and monitoring free disk space.
-
Configured network on Windows &Linux servers.
Active directory user creation and password reset.
-
Managing DNS servers - Reverse DNS (rDNS) for IPv4
and IPv6.
-
Performing Stress tests on CPU, RAM tests, and
Disk health and age regularly using smartctl
(S.M.A.R.T. Monitoring Tools).
-
Responding to tickets raised by the customer
regarding servers using the WHMCS helpdesk.
-
Quickly resolving escalated issues regarding
websites and servers via Salesforce CRM by
utilizing an excellent understanding of concepts
like DNS, TCP/UDP, HTTP(S), SSH, FTP, and SMTP.
-
Enhancing customer satisfaction by promptly
responding to tickets and providing resolutions in
a professional manner.
-
Answered on average 30+ customer queries per day
via Live Chat and resolved 85% of the queries on
the first interaction itself.
-
Successfully assist customers with setting up DNS,
troubleshoot customer DNS issues, and escalate
major issues to higher teams as necessary.
-
Assisted and helped the team with their tasks
addressing any issues that arose during the team
leader's absence.